Staffing remains one of healthcare's biggest challenges today, as well as balancing patient demand, workforce fatigue and resource availability in real-time.

In this session, the director of nursing for Infusion Services at University of California San Francisco (UCSF) Health's Helen Diller Family Comprehensive Cancer Center will share insights from implementing advanced AI systems across multiple infusion sites that serve an extensive patient population each year.

Faculty will discuss her team’s people-process-technology approach to digital transformation, focusing on how they addressed workload equity challenges by implementing AI-powered tools while preserving nurse autonomy and clinical judgment. This session will highlight the journey from pilot to enterprise deployment, including the critical importance of two-way electronic health record integration, frontline staff involvement and change management strategies to overcome initial resistance.

Faculty will demonstrate how AI-based optimization increased nurse productivity and improved workload balance across UCSF’s infusion centers. Attendees will gain actionable insights for optimizing resources, applying AI effectively and achieving measurable financial returns during uncertain times.

Learning Objectives:

• Discover how AI-based scheduling improved operational efficiency by reducing delays while maintaining quality care as patient volumes grew year-over-year.
• Describe how to increase staff satisfaction following implementation of AI-powered tools resulting in better pacing of assignments.
• Gain strategic implementation insights into the people, processes and technology considerations that make AI adoption successful in healthcare staffing.

Faculty:

Marisa Quinn, DNP, RN, NEA-BC, Director of Nursing, Infusion Services and Cancer Support Programs, UCSF Health

ACHE Qualifying Education Credit 

This activity is eligible for 1 ACHE Qualifying Education credit toward earning or maintaining your FACHE credential. 

Credits must be self-reported at My ACHE upon completion of this activity. 

 

Thank You, LeanTaaS

This webinar is made possible in part by the support of LeanTaaS, an ACHE Premier Corporate Partner. ACHE would like to thank LeanTaaS for its commitment to ACHE and helping us advance healthcare management excellence. Find more information about LeanTaaS here.