Thriving in Change Management for Healthcare System Optimization

This panel discussion will focus on the efforts to strengthen Melissa Memorial Hospital District, which has faced a series of C-suite turnovers and financial struggles. CEO Michael Hassell has taken the helm to enhance and stabilize the healthcare system by emphasizing moral integrity, fostering a positive organizational culture, improving operational efficiency and deepening community engagement. His leadership has ensured that ethical principles guide patient care and decision-making processes while promoting a supportive and inclusive workplace environment. In parallel, Board Chair Steve Young has been instrumental in leading board governance, strategizing the organization's direction and ensuring the overall health and sustainability of operations. His efforts have focused on setting long-term goals, overseeing the execution of strategic initiatives and addressing financial challenges. Together, their collaborative work aims to position Melissa Memorial Hospital District as a resilient and forward-looking healthcare institution.

Hassell and Young sought the expertise of outside healthcare advisor Charles Hall to assist in stabilizing Melissa Memorial Hospital District. To achieve this, a comprehensive operational and financial assessment to identify areas needing improvement was conducted. The team built a strategic plan focused on the hospital's long-term sustainability. Together, they are working on solidifying and implementing SMART goals. Proactively, they are implementing key initiatives designed to address the hospital's immediate challenges and enhance its overall performance. To engage the community effectively, they are organizing in-person and online community education sessions, regular town hall events and expanding services to meet the community's needs. This multifaceted approach aims to foster trust, support and ensure that the hospital remains a vital cornerstone of community healthcare.

Learning Objectives:

• Gain insights into how effective leadership can drive cultural and operational changes, especially in a rural healthcare setting.
• Understand the role of strategic planning in setting a robust foundation for long-term sustainability and explore how board governance can effectively strategize the organization's direction, and ensure operational excellence and financial stewardship.

Speakers:

Charles T. Hall
President Advisory Solutions
H&H Leadership Solutions

Michael K. Hassell, FACHE
CEO
Melissa Memorial Hospital

Steve Young
Board Chair
Melissa Memorial Hospital

Continuing Education Credit

ACHE Qualifying Education Credit

This recording is eligible for 1 ACHE Qualifying Education credit.

ACHE Education credits will be automatically updated in your My ACHE account upon completion of the recording.

Interprofessional Continuing Education Credit

In support of improving patient care, the American College of Healthcare Executives is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), the American Nurses Credentialing Center (ANCC), and the American Academy of PAs (AAPA) to provide continuing education for the healthcare team.

This activity was planned by and for the healthcare team, and learners will receive a maximum of 1 Interprofessional Continuing Education (IPCE) credit for learning and change. For further information about Joint Accreditation credits and certificates, please click here.

Physician Continuing Medical Education

The American College of Healthcare Executives (ACHE) designates this live activity for a maximum of 1 AMA PRA Category 1 Credits^™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Continuing Nursing Education

The American College of Healthcare Executives designates this live activity for a maximum of 1 contact hours of continuing nursing education.

Continuing Pharmacy Education

The American College of Healthcare Executives designates this knowledge-based activity for a maximum 1 contact hours of continuing pharmacy education credit. 

Continuing Social Work Education

The American College of Healthcare Executives designates this knowledge-based activity for a maximum 1 contact hours of continuing social work education credit.

Physician Associate/Physician Assistant Continuing Education

The American College of Healthcare Executives has been authorized by the American Academy of PAs (AAPA) to award AAPA Category 1 CME credit for activities planned in accordance with AAPA CME Criteria. This activity is designated for a maximum of 1 AAPA Category 1 CME credits. PAs should only claim credit commensurate with the extent of their participation.