Planning for and Managing Healthcare Resource Demand for Vulnerable Patient Populations

We have seen successful outcomes as providers utilize resources to identify vulnerable and at-risk populations, analyze current care demand patterns, and adopt strategies to improve care management and access to lower costs for the patients and providers. At this session, attendees can expect to learn the impact well-directed care can have on a high-utilizing population. The session will detail the programs and results of two cases:

First, presenters will discuss a healthcare collaborative, formed of healthcare executives, law enforcement, emergency medical services and public servants. The team compiles and manages a master patient index of the county's vulnerable patient population to track and analyze trends in care delivery and costs. Armed with this data, the collaborative has enacted targeted strategies to address failures in the current healthcare landscape. Presenters will detail the results of various initiatives, such as "Law Enforcement Navigation," which is lowering unnecessary jail bookings and costs; the identification of "Super Utilizers" to provide better managed care and lower costs for providers; and the development of an executive dashboard to give leadership the ability to track individual results.

Second, we will look at a major provider of care for a vulnerable subpopulation in a major metropolitan county in Texas and how it is addressing patient access and managing resource allocation to free up space in the hospital and improve patient outcomes with limited funds. Our team developed a model that visualized patient access and flow through their system, providing feedback on current patient flow patterns and demand. We were able to identify bottlenecks and unexpected patient migration patterns to improve. This information then fed a demand model providing projections and growth opportunities.

Learning Objectives:

• Describe the financial impact, difficulties and success stories the improved management of vulnerable populations can have within a geography.
• Demonstrate how technology and data analytics fill gaps in care coordination and allow healthcare providers to become better managers of their patients' care and less reactionary providers.

Speakers:

Cole Rasmussen
Principal
Capital Healthcare Planning

Mark Coughlin, FACHE
Principal
Capital Healthcare Planning

Amineh Kostov, FACHE, CMAC, CHFP
Vice President, System Service Lines
Harris Health

Kellie Burnam, Licensed Paramedic
Division Director, Southwest Texas Crisis Collaborative
Southwest Texas Regional Advisory Council

Continuing Education Credit

ACHE Qualifying Education Credit

This recording is eligible for 1.5 ACHE Qualifying Education credit.

ACHE Education credits will be automatically updated in your My ACHE account upon completion of the recording.

Interprofessional Continuing Education Credit

In support of improving patient care, the American College of Healthcare Executives is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), the American Nurses Credentialing Center (ANCC), and the American Academy of PAs (AAPA) to provide continuing education for the healthcare team.

This activity was planned by and for the healthcare team, and learners will receive a maximum of 1.5 Interprofessional Continuing Education (IPCE) credit for learning and change. For further information about Joint Accreditation credits and certificates, please click here.

Physician Continuing Medical Education

The American College of Healthcare Executives (ACHE) designates this live activity for a maximum of 1 AMA PRA Category 1.5 Credits^™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Continuing Nursing Education

The American College of Healthcare Executives designates this live activity for a maximum of 1.5 contact hours of continuing nursing education.

Continuing Pharmacy Education

The American College of Healthcare Executives designates this knowledge-based activity for a maximum 1.5 contact hours of continuing pharmacy education credit. 

Continuing Social Work Education

The American College of Healthcare Executives designates this knowledge-based activity for a maximum 1.5 contact hours of continuing social work education credit.

Physician Associate/Physician Assistant Continuing Education

The American College of Healthcare Executives has been authorized by the American Academy of PAs (AAPA) to award AAPA Category 1 CME credit for activities planned in accordance with AAPA CME Criteria. This activity is designated for a maximum of 1.5 AAPA Category 1 CME credits. PAs should only claim credit commensurate with the extent of their participation.