Patient No Longer: How You Can Lead the Consumer Revolution in Healthcare

It has been a quarter century since Through the Patient's Eyes redefined the field of medicine by introducing the need for patient-centered care. Providing a stellar patient experience is vital, but these experiences are increasingly joined by expanding virtual care options and consumers who are paying more than ever for their care. What has this done to the original mission of patient-centered care? Have our efforts to improve the patient experience made a difference? These are two of many questions begging for an answer, and the new edition of Patient No Longer will answer them, as well as provide lessons learned from COVID-19 and proposed actions to move forward in faster, more effective and innovative ways. This session will pressure-test patient-centered care in the COVID-19 era, track the seismic shift from patient to consumer, and posit where healthcare needs to go next.

Learning Objectives:

• Explain how the patient experience has expanded into a fully fledged consumer journey and how this challenges today's healthcare delivery model, as well as healthcare leaders and providers.
• Identify the skills, practices and strategies that will lead to a superior consumer experience and the role of healthcare leaders to teach and implement these skills, practices and strategies.

Speakers:

Ryan Donohue
Strategic Advisor
NRC Health

Stephen Klasko, MD
Executive In Residence
General Catalyst

Continuing Education Credit

ACHE Qualifying Education Credit

This recording is eligible for 1.5 ACHE Qualifying Education credit.

ACHE Education credits will be automatically updated in your My ACHE account upon completion of the recording.

Interprofessional Continuing Education Credit

In support of improving patient care, the American College of Healthcare Executives is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), the American Nurses Credentialing Center (ANCC), and the American Academy of PAs (AAPA) to provide continuing education for the healthcare team.

This activity was planned by and for the healthcare team, and learners will receive a maximum of 1.5 Interprofessional Continuing Education (IPCE) credit for learning and change. For further information about Joint Accreditation credits and certificates, please click here.

Physician Continuing Medical Education

The American College of Healthcare Executives (ACHE) designates this live activity for a maximum of 1 AMA PRA Category 1.5 Credits^™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Continuing Nursing Education

The American College of Healthcare Executives designates this live activity for a maximum of 1.5 contact hours of continuing nursing education.

Continuing Pharmacy Education

The American College of Healthcare Executives designates this knowledge-based activity for a maximum 1.5 contact hours of continuing pharmacy education credit. 

Continuing Social Work Education

The American College of Healthcare Executives designates this knowledge-based activity for a maximum 1.5 contact hours of continuing social work education credit.

Physician Associate/Physician Assistant Continuing Education

The American College of Healthcare Executives has been authorized by the American Academy of PAs (AAPA) to award AAPA Category 1 CME credit for activities planned in accordance with AAPA CME Criteria. This activity is designated for a maximum of 1.5 AAPA Category 1 CME credits. PAs should only claim credit commensurate with the extent of their participation.