When Healthcare Leaders Invest in Quality and Safety, It Pays Off

Eye-opening new NAHQ research reveals just how differently quality is defined and approached across the industry, validating the critical need to align to one industry standard—the NAHQ Healthcare Quality Competency Framework—if we are going to succeed at creating a competent and coordinated workforce ready to take on today's healthcare challenges. This session will demonstrate how Kaiser Permanente of Northern California successfully leveraged the framework to build competency and capacity within its workforce with remarkable results that leveled up individual contributions.

Learning Objectives:

• Obtain data-driven insights into how varied the definitions of healthcare quality are across the healthcare industry.
• Gain an understanding into the importance of an industry standard for quality, and learn about the industry-standard NAHQ Healthcare Quality Competency Framework.

Speakers:

April M. Taylor, FACHE, CMQ/OE, CLSSBB, CPPS, CPHQ
COO / President-elect, Board of Directors
The Johns Hopkins Hospital / NAHQ

Carrie Owen Plietz, FACHE
Interim EVP, Group President, COO Care Delivery
Kaiser Permanente

Robin Betts, RN, CPHQ
Vice President of Safety, Quality and Regulatory Services
Kaiser Permanente Health Plan and Hospitals, Northern California

Continuing Education Credit

ACHE Qualifying Education Credit

This recording is eligible for 1 ACHE Qualifying Education credit.

ACHE Education credits will be automatically updated in your My ACHE account upon completion of the recording.

Interprofessional Continuing Education Credit

In support of improving patient care, the American College of Healthcare Executives is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), the American Nurses Credentialing Center (ANCC), and the American Academy of PAs (AAPA) to provide continuing education for the healthcare team.

This activity was planned by and for the healthcare team, and learners will receive a maximum of 1 Interprofessional Continuing Education (IPCE) credit for learning and change. For further information about Joint Accreditation credits and certificates, please click here.

Physician Continuing Medical Education

The American College of Healthcare Executives (ACHE) designates this live activity for a maximum of 1 AMA PRA Category 1 Credits^™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Continuing Nursing Education

The American College of Healthcare Executives designates this live activity for a maximum of 1 contact hours of continuing nursing education.

Continuing Pharmacy Education

The American College of Healthcare Executives designates this knowledge-based activity for a maximum 1 contact hours of continuing pharmacy education credit. 

Continuing Social Work Education

The American College of Healthcare Executives designates this knowledge-based activity for a maximum 1 contact hours of continuing social work education credit.

Physician Associate/Physician Assistant Continuing Education

The American College of Healthcare Executives has been authorized by the American Academy of PAs (AAPA) to award AAPA Category 1 CME credit for activities planned in accordance with AAPA CME Criteria. This activity is designated for a maximum of 1 AAPA Category 1 CME credits. PAs should only claim credit commensurate with the extent of their participation.