Why do some professionals seem to get away with bad behavior? Every day, civility is more than being nice, it’s about evidence-based practices that make a difference in patient safety, team performance and the bottom line. This session will identify strategies that will help you promote respectful engagement and uphold The Joint Commission standards to address disruptive, toxic behaviors.

Seminar Objectives:

• Use five principles of change to erode toxic work cultures
• Apply top research on toxic and respectful cultures to improve patient safety, team performance and the organizational bottom line
• Improve individual performance by using a four-phase model of feedback
• Reduce the probability of hiring a toxic person
• Apply a highly successful four-step apology when you have been uncivil
• Design a personal action plan to successfully address toxic behaviors and culture

Who Should Attend:

Senior executives, middle managers, clinical leaders (physicians and nurses) and risk managers.

Presented by:

• Mitchell E. Kusy, PhD, Professor, Graduate School of Leadership and Change, Antioch University

Continuing Education Credit

In addition to the ACHE In-Person Education or Virtual Interactive Education credits assigned to this seminar, ACHE is accredited by other organizations to provide continuing education credit. View complete information about these organizations.

All Customized Learning seminars can be offered as Virtual Interactive programs or live In-Person programs.

For more information about this seminar and Customized Learning programs, contact Martijn van Oort, director, business development, at (312) 288-1872 or organizations@ache.org.