What’s On Your Bookshelf?

By Topic: Organizational Dynamics and Culture Leadership Financial Management Team Building PhysicianClinical Relationships DyadTriad By Collection: Blog

Stack of books on a table in a library

Our HAP Summer Sale is happening now. Order any book now through Sept. 7 and receive a 20% discount when you use the promo code SUMMER21 at checkout. This discount excludes any multibook sets that are already discounted and the ACHE Board of Governors Examination Flashcards.

Check out this month’s selections for our “What’s On Your Bookshelf?” series from Health Administration Press, the publishing division of the Foundation of the American College of Healthcare Executives. As one of the largest publishers in the field of healthcare management, there are titles for healthcare professionals at every stage of their career.

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Leadership for Great Customer Service: Satisfied Employees, Satisfied Patients, Second Edition 

The successful first edition of Leadership for Great Customer Service has become a definitive source for healthcare leaders seeking to transform their organizations’ approach to elevating and sustaining service excellence. The authors have continued to be highly sought-after speakers on customer service in healthcare since the book’s publication 10 years ago. They have consulted with more than 100 healthcare institutions in that time, adding to the content and case studies of this new edition. This thoroughly updated edition has been expanded to include practical applications and techniques that build on the well-recognized content of the first edition.

New to this edition is a highly pragmatic set of tools, known as The A-Team Tool Kit, which spans 10 chapters. The A-Team Tool Kit puts evidence-based applications, guidelines, techniques and advice in your hands to achieve service excellence. Also provided in this edition is a summary of survival skills at the end of each chapter.

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Best Practice Financial Management: Six Key Concepts for Healthcare Leaders
, Third Edition

Corporate finance principles play important roles in most management decisions from everyday choices to strategic determinations. Minor decisions do not exist in the financial arena. All decisions have major implications for an organization's success.

This book explains the six key principles critical to the effective financial management of healthcare organizations:

  • Managing the capital cycle.
  • Creditworthiness.
  • Integrated strategic and financial planning.
  • Capital allocation.
  • Strategic budgeting.
  • Capital structure management.

The third edition includes new information about the factors that will influence credit ratings, as well as new approaches to determining your organization’s debt capacity. It also discusses how to link financial planning with organizational strategy. A new chapter provides guidance on achieving the right capital structure. It explains what new debt vehicles are available to healthcare organizations and includes advice on how to select the most appropriate capital structure. You will gain the working knowledge you need to make financially sound decisions.

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Redesign the Medical Staff Model: A Guide to Collaborative Change 

Winner of the 2016 ACHE James A. Hamilton Book of the Year Award

Healthcare organizations are facing many challenges in this new era of healthcare reform, one of which is to establish a new operating model for the organized medical staff. Deeply rooted in tradition, the current medical staff model can no longer hold in an environment where quality, safety, service and cost-effectiveness are required for healthcare organizations to not only survive but truly thrive. In this book, the author, an experienced physician leader and healthcare consultant, describes key changes that must be made to redesign the medical staff model. He provides specific guidance and examples to help healthcare leaders and executives work with their physician leaders to face these changes successfully. Well-regarded contributors and subject matter experts offer additional examples and insights with special content through.